Policies

Camera Policy

Many guests are extremely excited about seeing their favorite artist perform and want to ensure that this special moment is preserved by taking pictures.

To ensure you fully enjoy your experience at the Abbotsford Centre and are never disappointed or inconvenienced; we would like to provide you with the Abbotsford Centre standard camera policy and some general information about taking pictures at our events.

It is extremely important to know that each show will have its own unique restrictions on photography and video; but generally the following standard restrictions apply to all Abbotsford Centre events.

• No Video Recording from any source
• No Audio Recording from any source
• No Professional Cameras

Definition of Professional Cameras

The Abbotsford Centre defines a professional camera as “a camera, digital or otherwise, with a detachable/interchangeable lens of any size/type.

Additionally, the Abbotsford Centre staff reserves the right to restrict use of other types of cameras should they feel the quality and/or type of camera fail to protect the artist and/or venue’s interests.

Show-Specific Camera Policy

Every event or show that comes to the Abbotsford Centre may also have their own unique camera policy.

There are a wide range of restrictions a show may place on the venue and many variations such as no cameras permitted; no flash photography; disposable cameras only, etc… 

These policies are determined by each show in order to protect the performers and/or prevent unauthorized pictures from being distributed.

In most cases, the Abbotsford Centre will not be advised of the show specific camera policy until the day of the show.

The Abbotsford Centre will make every effort to ensure the show specific camera policy information is made available to the general public as soon as possible.

If you are not sure if your camera qualifies as a professional camera or would like to confirm if any additional restriction above the standard policy are in effect it is highly advised that you contact the Abbotsford Centre by calling 604-743-5000.

Please note that in all instances the show camera policy supersedes the Abbotsford Centre standing camera policy.

Under no circumstances may photography interfere with aisles or other guests’ enjoyment of the event.

Smoking Policy

In compliance with City Bylaw 1694-2007, the Abbotsford Centre is a smoke free venue.

There is no smoking in the building or within 7 meters of the entrances & exits, as per City Bylaw 1674-2007.

ATM

ATMs are available at Abbotsford Centre and are located near sections 117, 112 and 103.

Bag Search

All bags are subject to search upon entering the Abbotsford Centre.

Please have your bag ready for search before entering entrance doors to accelerate the process.

Lost and Found

Lost items during events should be delivered to the Guest Services Desk in front of section 104. 

Guests may also check the Guest Services Desk for lost items.

If you lost an item at an Abbotsford Centre event, please call our Guest Services Department at 604-743-5000 Monday-Friday 8:30 am-4:00 pm to claim your item.

After 30 days, items may be donated to non-profit charity organizations or disposed of at the discretion of the Guest Services Manager.

Prohibited Items

For the comfort and safety of everyone at the Abbotsford Centre, a list of prohibited items has been established.

Prohibited items include but are not limited to:

  • outside food or drink,
  • carry bags or backpacks,
  • bottles or cans, glass and coolers
  • containers,
  • illegal substances, alcohol, drugs and other paraphernalia
  • incendiary devices,
  • weapons of any type, chains, spikes
  • strollers,
  • banner sticks or flag poles,
  • artificial noise making devices, air horns
  • laser pointers,
  • helium balloons,
  • audio or video recorders,
  • pets other than service animals,
  • professional cameras, (SLR / DSLR) 
  • items the contents of which cannot be inspected or displayed.
  • helmets, tents, chairs

Subject to change without notice

Alcohol Policy

Alcohol and beer will be served at most Abbotsford Centre events to those 19 years and older, and everyone may be required to show proof of age.

No alcohol will be allowed to be brought in or out of the venue.

Any person appearing to be intoxicated before entering AC may be denied entry. Any guest found intoxicated within the venue or causing disturbance, as determined by management, will be asked to leave the venue without a refund.

No alcoholic beverage may leave the venue.

Family Section

Our family section, section 103 rows 7-21 is a non-alcohol section, meaning that alcohol cannot be brought back into that section.

These will be the same for every event we hold here at the Abbotsford Centre.

For more questions pertaining to this please call 604-743-5000.

Banners & Signs

Subject to artist and management approval.

Banners and signs will be welcome at Abbotsford Centre as long as it does not disrupt the view or experience of any other fan and the content is tasteful.

Banners and signs are subject to search and may be confiscated if messages are inappropriate.

Banner poles and sign sticks are not permitted.

Re-Entry

There is no re-entry policy for the Abbotsford Centre. All exits are final.

Refunds

There are no refunds available for any Abbotsford Centre event, unless otherwise specified by Abbotsford Centre management.

Ticket Policy

THIS TICKET IS A LICENSE FROM ABBOTSFORD ARENA LIMITED PARTNERSHIP, WHICH COLLECTIVELY WITH CERTAIN OF ITS AFFILIATES OPERATES AS CANUCKS SPORTS & ENTERTAINMENT ("CSE"). IT GRANTS THE HOLDER OF THE TICKET ("HOLDER") ADMISSION TO THE APPLICABLE EVENT AT ABBOTSFORD CENTRE (AS SUCH ARENA MAY BE NAMED OR RENAMED FROM TIME TO TIME), SUBJECT TO THE TERMS AND CONDITIONS BELOW. ANY CHILD THAT IS TWENTY-FOUR (24) MONTHS OF AGE OR OLDER REQUIRES A SEPARATE TICKET OF ADMISSION. A CHILD YOUNGER THAN TWENTY-FOUR (24) MONTHS OF AGE MAY SIT ON THE HOLDER'S LAP DURING THE EVENT WITHOUT A SEPARATE TICKET OF ADMISSION (SUBJECT TO EVENT SPECIFIC REQUIREMENTS).

THIS TICKET MUST BE RETAINED BY THE HOLDER AT ALL TIMES DURING THE EVENT, AND MUST BE PRODUCED FOR INSPECTION UPON REQUEST. FAILURE TO DO SO MAY RESULT IN EVICTION FROM THE ARENA. 

This license may be revoked and admission refused at any time, in the sole discretion of CSE, upon refunding the Holder the price set by CSE for the ticket (except where a refund is excluded by these terms and conditions). Unless authorized by CSE, resale or attempted resale of this ticket at a price higher than the price paid for the ticket for that event is grounds for seizure or cancellation without refund or other compensation. This ticket may not be offered, sold or otherwise used in connection with any advertising or public promotion of any business (including by way of contests, sweepstakes, giveaways or otherwise) unless specifically authorized by CSE. The Holder acknowledges and agrees that any commercial or other unauthorized recording, transmission, broadcast, reproduction or other use of any picture, video, account, or logo/mark depiction relating to an Arena event or its participants is prohibited without prior written consent from CSE, the American Hockey League (AHL) or the event producer, as applicable.

Admission to the Arena is subject to compliance with the provisions of applicable laws, regulations and by-laws in addition to the rules and policies established by CSE from time to time, including the Conditions of Admittance and Code of Conduct of Abbotsford Centre (which are posted at various Arena locations and may also be reviewed at abbotsfordcentre.ca/plan-your-visit/a-z-guide/#AC-Guest). Breach of any of the ticket terms and conditions may result in termination of this license and subject the Holder to denied entry or eviction from the Arena without refund or other compensation. Without limitation, CSE reserves the right to refuse entry to the Arena or to evict persons who are caught smoking within the Arena (including e-cigarettes and vapourizers) or bringing outside food or beverage products of any kind into the Arena. CSE reserves the right to confiscate any signs, banners, flags or other articles which contain commercial, political or religious advertisement or propaganda or which contain content that CSE (in its sole discretion) considers offensive. Holder consents to an examination of his/her person and any personal belongings before entering the Arena to ensure compliance with the requirements outlined above (refusal to submit to the search will result in denied entry). The published start time and date of the event may be changed upon public notice (but not specific notice to the Holder) and such changes do not entitle the Holder to any refund or exchange. CSE reserves the right to relocate the Holder's seat location due to operational requirements and for any other reason in CSE's sole discretion.

The Holder grants permission to CSE, AHL and the event producers, as applicable, and their respective agents, affiliates and licensees ("Licensed Parties") to utilize in perpetuity, without compensation of any kind, the Holder's image or likeness (and the image or likeness of any person accompanying the Holder and for whom the Holder is responsible at law) as depicted in any photograph or recording taken during or in connection with the event, for their respective marketing, advertising and/or promotional activities and/or for exhibition incidental to any live or recorded video display, broadcast or other transmission or reproduction of the event, in whole or in part.

THE HOLDER VOLUNTARILY ASSUMES ALL RISK AND DANGER of personal injury or illness, loss or damage to personal property and all other hazards arising from or related in any way to attendance at the event, whether occurring prior to, during or after the event, including specifically (but not exclusively) the danger of being injured by hockey pucks/sticks, lacrosse balls/sticks, by other spectators or players, or by thrown objects or breaking glass, as applicable, as well as the danger of being exposed to an infectious disease or virus. The Holder agrees that CSE, Ticketmaster L.L.C and AHL (and their respective member teams and their players) and the event producers, as applicable, and their respective agents, affiliates, directors, officers, employees and volunteers are expressly released by the Holder from claims arising from such causes. WARNING: BE ALERT WHEN IN SPECTATOR AREAS. PUCKS FLYING INTO SPECTATOR AREAS DURING HOCKEY EVENTS CAN CAUSE SERIOUS INJURY.

TO REPORT INAPPROPRIATE FAN BEHAVIOUR, ASK A QUESTION OR REQUEST ASSISTANCE, PLEASE TALK TO THE ARENA HOST ASSIGNED TO YOUR SECTION.

NO SMOKING PERMITTED. NO IN & OUT PRIVILEGES. ACCESSIBLE ENTRY VIA GATE 1.

Lost or Stolen Tickets

If tickets are lost or stolen you should immediately report them to the Box Office at Abbotsford Centre.

For stolen tickets, a copy of the police report must be presented to pick up replacement tickets. Lost tickets are similar to lost cash.

If the Box Office replaces lost tickets, the tickets will only be available at Will Call on the day of the event by the original purchaser with ID and will be subject to a $5 per ticket reprinting charge.

Looking for more info? Check out our A-Z Guide online at https://www.abbotsfordcentre.ca/plan-your-visit/a-z-guide/