FAQ's

What are your Box Office hours?

The Envision Financial Box Office is only open 2 hours before the start of an event. Any updates will be posted on our social media and website when applicable.

What are the Abbotsford Canucks Team Store hours?

The Team Store is only open on game days. You can also purchase Abbotsford Canucks merchandise online on Vanbase.

Where do I go if I need assistance once I’m inside the building?

Any member of our event staff can help. You can also visit Guest Services located at Section 104 for any questions or concerns.

Do I need to be fully vaccinated to attend events?

As per the Provincial Public Health updates as of Friday, April 8, 2022, proof of vaccination is no longer required for entry to indoor events at the Abbotsford Centre.

Can I leave the venue and come back once I’ve entered the building?

The Abbotsford Centre has a strict no re-entry policy. If you MUST leave the building, please visit Guess Services at Section 104.

What time do doors open to the public?

Doors typically open 1 hour prior to each event. Please be sure to check the event page, social media, or your email before the event to confirm times.

Can I bring my camera to an event at the Abbotsford Centre?

The Abbotsford Centre does not allow any professional cameras for events, concerts, or hockey games unless given media credentials.

Are there ATMs located in the building?

ATMs can be found around the concourse at Sections 103, 106, 111, and 116. There is also one located at the event level in the hallway near the Alcohol Portable.
 

Where is the Lost and Found?

Any lost and found items are collected at Guest Services located at Section 104. To inquire about a missing item following the events, please call 604.743.5000.

Looking for more information? Check out our A-Z Guide.