Customer Service is at the core of who we are as an organization. We are responsible for transforming events into experiences – every day with every action. Our corporate wide customer service platform that supports our credo is the GREAT Experience. The GREAT Experience is a repeatable service model that we use in every interaction with our clients, customers, and employees.
We strive each day to provide impeccable service, and have implemented a staff incentive program, rewarding employees for going above and beyond their regular job duties for the guest! GREAT Experience is a customer service philosophy adopted by all Spectra Venue Management facilities and we are committed to ensuring our fans have a tremendous experience while visiting the Abbotsford Centre. Great Experience stands for:
GREET the customer
RELATE with a friendly question
EXPLORE the options
ADDRESS and respond to their needs
THANK the customer and make them feel appreciated
We want to hear about your experiences at the Abbotsford Centre.
Marketing & Guest Experience Coordinator