Customer Service is at the core of who we are as an organization.  We are responsible for transforming events into experiences – every day with every action.  Our corporate wide customer service platform that supports our credo is the GREAT Experience.  The GREAT Experience is a repeatable service model that we use in every interaction with our clients, customers, and employees.

We strive each day to provide impeccable service, and have implemented a staff incentive program, rewarding employees for going above and beyond their regular job duties for the guest!  GREAT Experience is a customer service philosophy adopted by all Spectra Venue Management facilities and we are committed to ensuring our fans have a tremendous experience while visiting the Abbotsford Centre.  Great Experience stands for:

GREET the customerGreat Experience

RELATE with a friendly question

EXPLORE the options

ADDRESS and respond to their needs

THANK the customer and make them feel appreciated