Customer Service is at the core of who we are as an organization. We are responsible for transforming events into experiences – every day with every action. Our corporate wide customer service platform that supports our credo is the GREAT Experience. The GREAT Experience is a repeatable service model that we use in every interaction with our clients, customers, and employees.
We strive each day to provide impeccable service, and have implemented a staff incentive program, rewarding employees for going above and beyond their regular job duties for the guest! GREAT Experience is a customer service philosophy adopted by all Spectra Venue Management facilities and we are committed to ensuring our fans have a tremendous experience while visiting the Abbotsford Centre. Great Experience stands for:
GREET the customer
RELATE with a friendly question
EXPLORE the options
ADDRESS and respond to their needs
THANK the customer and make them feel appreciated