Abbotsford Centre A-Z Guide


 

​Accessibility

A limited number of accessible seating is available for all events at the Abbotsford Centre in specific locations depending on the event and location of the stage. To purchase accessible seating for any event at the Abbotsford Centre, please visit Ticketmaster.ca and toggle on “Accessibility” under Filters or call the Box Office at 604-743-5027.

 

Accessible Parking

A limited number of accessible parking spaces are available in Lot 4, in front of the Main Entrance on University Way. This lot is unavailable for pre-purchase, you are able to pay for parking when you arrive. Please remember that your stall number is required to pay.

 

Address

The Abbotsford Centre is located at 33800 King Rd. Abbotsford, British Columbia, V2S 8H8.

 

AEDs

Abbotsford Centre is equipped with Automatic External Defibrillators (AED) located in various locations throughout the venue. Designated employees, in addition to our medical services providers, have been properly trained and certified to use the AEDs.

 

Airport

The Abbotsford International Airport is located approximately 9 kilometres west of the Abbotsford Centre.  The address is 30440 Liberator Avenue, Abbotsford, BC V2T 6H5.  For directions or further details, please visit https://www.abbotsfordairport.ca/

 

Aisles

For the safety of all Abbotsford Centre guests, aisles are to be kept clear at all times. Guests are not permitted to dance, linger, sit, or stand in Abbotsford Centre aisles.

 

Alcohol Policy

Alcohol and beer will be served at most Abbotsford Centre events to those 19 years and older. It is Abbotsford Centre policy to request government photo identification from any guest appearing 40 years of age or younger.

The BC Government requires two pieces of ID for verification of age. 

  • An official government-issued ID (including foreign government-issued) with name, picture and birth date, such as a driver’s licence or passport
  • A secondary ID that includes name and signature or picture, such as a credit card or student ID

No alcohol will be allowed to be brought in or out of the venue.

Any person appearing to be intoxicated before entering the Abbotsford Centre may be denied entry. Any guest found intoxicated within the venue or causing a disturbance, as determined by management, will be asked to leave the venue without a refund.

No alcoholic beverage may leave the venue.

Two hands = Two drinks. (Limit of two alcoholic beverages per purchase per person)

 

Animals

Trained service animals are welcome at Abbotsford Centre to provide assistance to guests. All service animals must remain on a leash or in a harness at all times. The service animal is required to rest in the seating area of the guest, not in the aisle.

It is recommended that guests contact the Abbotsford Centre by phone at 604-743-5000 or via email at info@abbotsfordcentre.ca in advance of their event to ensure we can appropriately accommodate the needs of the guest and his or her animal. All other animals or pets are prohibited from the Abbotsford Centre.

 

ATM’s

ATM's can be found on the concourse near section 103, 106, 111 and 116. An ATM can also be found on the event level in the hallway near section 101.

 

Baby Changing Tables

Baby changing stations are available on all levels of the venue

  • Main Level
    • Women’s Washroom located at Section 103
    • Family Washroom located at Section 104
    • Men’s Washroom located at Section 115
  • Lower Level
    • Family Washroom located at Section 101
  • Suite Level
    • Women’s Washroom located in the Lounge
    • Family Washroom located near Suite 20

 

Bags / Purses

All bags (camera bags, purses, backpacks, etc) are subject to search upon entering the Abbotsford Centre.  Please have your bag ready for search before entering the Abbotsford Centre to accelerate the process.

 

Banners / Flags

Subject to artist and management approval. Banners and signs will be welcome at Abbotsford Centre as long as it does not disrupt the view or experience of any other fan and the content is tasteful. Banners and signs are subject to search and may be confiscated if messages are inappropriate. Banner poles and sign sticks are not permitted.

 

Bike Racks

Guests who ride their bike to Abbotsford Centre can secure it at several conveniently located bike racks around the venue

  • King Road at College Drive
  • Near the main entrance on University Way

 

Binoculars

Abbotsford Centre welcomes all guests to bring their own binoculars to further their enjoyment of their event as long as it does not interfere with the viewing enjoyment of other Abbotsford Centre guests.

 

Booking Events

If you are interested in booking an event at the Abbotsford Centre, please visit: https://www.abbotsfordcentre.ca/host-event/

 

Box Office Hours

The Envision Financial Box Office is located on the East side of the building.
Box Office Hours
Monday - Friday: 8:30 am - 5:00 pm
Saturday - Sunday: CLOSED*
*If there is an event scheduled on Saturday or Sunday, the Box Office will open at 10:00 am, with extended hours.

 

Broken Seats

Abbotsford Centre wants every guest’s visit to be memorable. We check every section prior to and at the conclusion of every Abbotsford Centre event, however, if your seat is broken or requires repair, please notify the nearest Abbotsford Centre employee for assistance or call us at 604-743-5000.

 

Cameras / Photography

Professional cameras are not allowed inside the Abbotsford Centre. The Abbotsford Centre defines a professional camera as “a camera, digital or otherwise, with a detachable/interchangeable lens of any size/type." The Abbotsford Centre's camera policy is subject to change for concerts and all other events at the request of the artist/performer/team.  This policy will be strictly enforced and management reserves the right to deny any electronic recording devices at their discretion.

Devices that are prohibited include:

  • iPad’s
  • Video cameras/camcorders
  • GoPros and audio recording devices
  • Selfie sticks

 

Camping Policy

Camping is not permitted inside or on the exterior of Abbotsford Centre.

 

Cannabis Policy

In compliance with City Bylaw 1694-2007, the Abbotsford Centre is a smoke free venue including the use of cannabis and electronic cigarettes (vaping). Please be aware that guests will not be permitted to exit and re-enter the venue during events.

 

Cancelled / Postponed / Rescheduled Events

In the rare event that an Abbotsford Centre event is cancelled, postponed or rescheduled, please visit www.AbbotsfordCentre.ca for more information.

With any disruption to scheduled events, information will be posted on the Abbotsford Centre social media channels, our website, as well as an email to all ticket purchasers of that event.

Ticketmaster will also email ticket purchasers with information on refunds for cancelled events or how to obtain a refund for an event that has been postponed or rescheduled if the ticket holder can not make the new date.  Please note: Refunds may not be offered for all events.  For questions or information on a cancelled, postponed or rescheduled event, you can call 604-743-5000 or email info@abbotsfordcentre.ca

 

Career / Employment Opportunities

If you are interested in a career with Abbotsford Centre, please visit https://www.abbotsfordcentre.ca/info/employment/

 

Child Admissions

Children under 24-months of age can access the Abbotsford Centre without a ticket as long as they are able to sit on the ticket holder's lap and do not obstruct the view or comfort of other Abbotsford Centre guests. Please note that some shows (especially those intended for children) may have a different ticket policy that requires children 24-months and under to have a ticket.

 

Coat Check

Coat check is located next to the Envision Financial Guest Service Office near section 100. All checked items are subject to a coat check fee. Ear plugs may also be purchased here. The coat check is cash only.

 

Comments

We love to hear from our Abbotsford Centre guests! Any guest looking to provide feedback regarding their Abbotsford Centre experience can utilize several avenues to ensure we are aware of your compliments, comments or concerns.

During an event, guests can approach any staff member or the Envision Financial Guest Service Office located at Section 100 to provide feedback. Our team will use all reasonable efforts to resolve concerns quickly, efficiently and appropriately

Post-event, guests can provide feedback by emailing info@abbotsfordcentre.ca or by calling 604-743-5000.

 

Concerts / Events

Please visit abbotsfordcentre.ca for information regarding all upcoming events.

 

Concessions

For a map of the concession locations, please visit: www.abbotsfordcentre.ca/plan-your-visit/food-beverage/. The concessions are operated by Spectra Food Services and Hospitality.

 

Contact Info

For general information regarding the Abbotsford Centre and Abbotsford Centre events, please email info@abbotsfordcentre.ca or call 604-743-5000.

Please visit https://www.abbotsfordcentre.ca/info/contact-us/ for the staff directory.

 

Costumes / Masks

Guests are permitted to wear costumes while attending events at the Abbotsford Centre. However, the costume may not conceal any part of their face while walking through security screening, or when purchasing alcohol. Employees reserve the right to ask anyone to remove their mask at any time during the event.

This policy may be adjusted for specific events. Please check with the Abbotsford Centre before attending your event.

 

Directions

Please visit https://www.abbotsfordcentre.ca/plan-your-visit/parking/ for details on directions and parking.

 

Door Opening

Typically, doors open 1 hour prior to each event. Please be sure to check the event page on our website for the correct time.

 

Electronic Cigarettes

In compliance with City Bylaw 1694-2007, the Abbotsford Centre is a smoke free venue including the use of cannabis and electronic cigarettes (vaping). Please be aware that guests will not be permitted to exit and re-enter the venue during events.

 

Elevators

The public elevator is located across from section 103 on the main concourse.

 

Emergencies / Evacuations

Abbotsford Centre prioritizes the safety and well-being of our guests. Abbotsford Centre has developed a comprehensive Emergency Response Plan to address hazards or risks in the unlikely event one should manifest. Abbotsford Centre personnel are trained to respond to various emergency scenarios with the goal of ensuring the safety of all guests and employees. In accordance with our commitment to safety, and in conjunction with civic stakeholders, Abbotsford Centre conducts regular emergency evacuation drills.

 

Employee Recognition

We love to hear great things about our staff. If you have a great experience with us, please share it with us the night of the event at the Envision Financial Guest Services Office at section 100 inside the main entrance or in the following days by emailing info@abbotsfordcentre.ca

 

Entry Points

There are 3 general entrances for events: the main entrance is located on the East side of the building on University Way, King Road Entrance is located on the North side of the building and College Drive Entrance is located on the South side of the building. Suite and Loge box owners may enter through the Premium Seating Entrance located to the right of the Main Entrance on University Way.

 

Exit / Re-Entry

Abbotsford Centre is committed to providing guests the safest and most secure environment. Exiting and re-entering the building will not be permitted. Once a ticketed guest has been scanned, guests cannot exit the building and return during the event. Guests with emergencies will be assisted by the Guest Services Team on a case-by-case basis.

 

Family Restroom

Family restrooms can be found on the concourse across from section 104, on the floor level by section 101 and on our suite level by Suite 20.

 

Family Section

Our family section is located at section 103, rows 7-21 and is a non-alcohol section, meaning that alcohol cannot be brought into that section.  This policy is in effect at every event we hold here at the Abbotsford Centre. For more questions pertaining to this please call 604-743-5000.

 

First Aid

Trained first aid staff are available during all events at the Abbotsford Centre. Should you require First Aid please let any of our staff members know.

 

Flyers / Handouts / Product Samples

Distribution of any type of advertisement (i.e. flyers) on Abbotsford Centre property is not permitted. Guests would require prior written consent from Abbotsford Centre in order to distribute any type of commercial or advertising material on the property. Failure to comply with these requirements may result in eviction of the building and further legal and financial sanctions.

 

Food & Beverage

The Abbotsford Centre has a large variety of dining options available during your visit so be sure to come hungry.  Spectra Food & Beverage subscribes to the belief that fresh is always better. We use the freshest, locally sourced ingredients whenever possible.  These fresh ingredients are then carefully scooped, grilled, tossed, poured and sautéed to order for you!  It doesn’t get any fresher than that!

Visit https://www.abbotsfordcentre.ca/plan-your-visit/food-beverage/ for details.

 

Forms of Payment

All concession stands accept Cash, Visa, MasterCard and American Express. Please note: Our concessions are unable to accept Visa Debit or Debit cards at this moment.  ATMs are readily available. Please see “ATMs” for more information.

 

Green Initiatives

The Abbotsford Centre harvests rainwater year-round and up to 1 million litres are used each year for ice production and maintenance.  The Food & Beverage team at the Abbotsford Centre uses products that are ‘greener’ and ecologically friendly including the use of paper straws, bio-degradable cups and service containers.

 

Group Information

For a list of shows offering a group discount, please visit: https://www.abbotsfordcentre.ca/tickets/group-experience/

 

Guest Code of Conduct

The Abbotsford Centre is committed to providing all guests with an enjoyable and memorable entertainment experience. To create a safe and secure environment for all guests, the following conduct has been deemed unacceptable:

  • The use of aggressive, offensive or abusive language and actions.
  • Violent behaviour including fighting, taunting and making threatening remarks or gestures.
  • Smoking including cigarettes, cigars, narcotics and e-cigarettes.
  • Intoxication or other signs of substance impairment.
  • Throwing objects of any kind.
  • Displaying signs or clothing with obscene, offensive, gang affiliated or indecent messages.
  • Inappropriate displays of affection.
  • Standing on seats or blocking the aisles.
  • Refusal or inability to produce a valid ticket to venue personnel.
  • Sitting in seats other than one’s ticketed seat.
  • Entering clearly marked restricted areas.
  • Any action that impedes the enjoyment of other guests including interference with the event or game.
  • Violation of any municipal, provincial, or federal laws.

Our team has been trained to proactively intervene when required and we are committed to engaging all guests in a professional, respectful and courteous manner.

Violators of the Guest Code of Conduct are subject to ejection without refund, banishment from the premises and revocation of season seats. Actions which constitute criminal behaviour, as defined by law, may result in arrest and prosecution.

 

Guest Services

The Envision Financial Guest Services Office is located at section 100 inside the main entrance.  Please visit our Guest Services office for any and all questions or concerns.

 

Hotels

Please visit: https://www.abbotsfordcentre.ca/plan-your-visit/stay-in-abbotsford/

 

Housekeeping

If you notice a housekeeping concern while at the Abbotsford Centre, please notify the nearest staff member or visit the Guest Services Office at Section 100.

 

Lost & Found

Lost items during events should be delivered to the Guest Services Office at section 100.  Guests may also check the Guest Services Office for lost items.

If you lost an item at an Abbotsford Centre event, please call our Guest Services Department at 604-743-5000 Monday-Friday 8:30 am-5:00 pm to claim your item.

After 30 days, items may be donated to non-profit charity organizations or disposed of at the discretion of the Guest Services Manager.

 

Lost / Stolen Tickets

If tickets are lost or stolen you should immediately report them to the Box Office at Abbotsford Centre.

For stolen tickets, a copy of the police report must be presented to pick up replacement tickets. Lost tickets are similar to lost cash.

If the Box Office replaces lost tickets, the tickets will only be available at Will Call on the day of the event by the original purchaser with ID and will be subject to a $5 per ticket reprinting charge.

 

Lounge

Located on the suite level is our premium lounge.  Guests with a valid lounge, loge box or suite tickets can access the lounge via the Premium Entrance or the elevators from Section 103 on the concourse level. 

To purchase pre-show events:

Dinner Experience – https://www.abbotsfordcentre.ca/tickets/dinner-experience/

Craft Beer Lounge Experience – https://www.abbotsfordcentre.ca/tickets/craft-beer-lounge-experience/

Whisky Lounge Experience - https://www.abbotsfordcentre.ca/tickets/whisky-lounge-experience/

 

Maps

For seating maps, please visit https://www.abbotsfordcentre.ca/tickets/seating-charts/

For parking maps, please visit https://www.abbotsfordcentre.ca/plan-your-visit/parking/

 

Merchandise

For most events, merchandise can be purchased at section 101. A secondary location may be opened at section 112, depending on the event.

 

Parking

Paid parking is available all around the arena. Please visit: www.abbotsfordcentre.ca/plan-your-visit/parking/ for more information

You can pay for parking over your phone.  You can call 1-866-234-7275 or visit m.payphone.com.

 

Prohibited Items

For the comfort and safety of everyone at the Abbotsford Centre, a list of prohibited items has been established.

Prohibited items include but are not limited to:
- outside food or drink*
- carry bags or backpacks
- bottles or cans, glass and coolers
- containers
- illegal substances, alcohol, drugs and other paraphernalia
- incendiary devices
- weapons of any type, chains, spikes
- strollers
- banner sticks or flag poles
- artificial noise making devices, air horns
- laser pointers
- helium balloons
- audio or video recorders
- iPads
- GoPros
- selfie sticks
- pets other than service animals
- professional cameras (SLR / DSLR)
- items the contents of which cannot be inspected or displayed
- helmets, tents, chairs
**Subject to change without notice

*Please note: if you suffer from extreme allergies or have dietary restrictions that we are unable to comply with, please contact us before your event to discuss options. 

 

Public Transportation

The Abbotsford Centre is located at the University of the Fraser Valley and is serviced by BC Transit

Head to https://www.bctransit.com/central-fraser-valley/schedules-and-maps/route-overview?route=1 for information in Route 1 – Highstreet/UFV

 

Questions, Comments and Concerns

If you have any questions, comments or concerns before or after an event, please call 604-743-5000 or email info@abbotsfordcentre.ca. Please note, the phone line and email address are only monitored during regular business hours.

If you have questions or concerns during the event, please seek the nearest Abbotsford Centre staff member or proceed to our Guest Services Office located at section 100.

 

Recording Devices

Guests may not bring audio or video recording devices into the Abbotsford Centre. These devices include, but are not limited to:

  • Video cameras/camcorders
  • GoPros and audio recording devices

This policy will be strictly enforced and management reserves the right to deny any electronic recording devices at their discretion.

 

Refunds

There are no refunds available for any Abbotsford Centre event, unless otherwise specified by Abbotsford Centre management.

 

Smoking & Cannabis Policy

Abbotsford Centre is a smoke-free venue. In compliance with City Bylaw 1694-2007, we do not provide designated outdoor smoking areas, and there are no in-and-out privileges. If you are smoking prior to entering, please remain seven meters away from the building. Any guest found smoking inside of the Abbotsford Centre will be evicted. This includes e-cigarettes, personal vaporizers, and cannabis.

 

Social Media

Facebook – http://www.facebook.com/abbotsfordcentre

Instagram – http://instagram.com/abbotsfordcentre

Twitter – http://www.twitter.com/abbycentre

YouTube – http://www.youtube.com/abbotsfordesc

TikTok - @abbotsfordcentre

 

Sound

Each show designs and runs their own set, lighting, and sound. In most cases, this equipment travels with the tour and is set up the morning of the show.

Some shows travel with as little as 1 semi-truck of equipment to load in the morning of the show. Other shows like Cirque Du Soleil can travel with 27 semi-trucks and take two days to set up.

Our friendly ushers are a great resource for seating issues, noise/volume concerns, other patron concerns and any displeasure you may experience while attending an event.

 

Standing During Events

Abbotsford Centre requests all guests remain seated during events, unless standing is accepted as normal protocol for the demographics of the event, in order to ensure a safe and enjoyable experience for everyone. Guests are permitted to stand if the majority of the audience is standing. Standing on seats or any other building structure is unacceptable and may result in ejection from the event.

 

Strollers

Strollers are not permitted within the seating area of the Abbotsford Centre. Guests have the ability to check their stroller at the Guest Services Office located at section 100. The Abbotsford Centre is not responsible for any lost, stolen or damaged strollers.

 

Suites

All inquiries in regards to sales/rentals for Suites and Loge Boxes can be made to Linda Fenton, Director of Corporate Sales at lfenton@abbotsfordcentre.ca or 604-743-5020

 

Taxi Service

Taxi's remain on rotation following each event. Taxi drop off and pick up is available at the Northeast side of the building.  Please note: due to a limited number of taxi’s that are available in Abbotsford, expect delays in service.

 

Temperature

During hockey games, a cooler building temperature is maintained to keep a suitable ice surface for play. For other events where the ice is covered with an insulated sub-floor, the building temperature will vary.

 

Tickets

Tickets for Abbotsford Centre events can be purchased from Ticketmaster or the Envision Financial Box Office at the Abbotsford Centre.  The Box Office is located on the East side of the building.

Box Office Hours
Monday - Friday: 8:30 am - 5:00 pm
Saturday - Sunday: CLOSED*
*If there is an event scheduled on Saturday or Sunday, the Box Office will open at 10:00 am, with extended hours.

Ticket Will Call: If picking up tickets, please arrive at the Box Office early to avoid delays. Customers must present the actual credit card used to place the order along with Government Issued Photo ID.

Questions? Email: info@abbotsfordcentre.ca or 604-743-5000

 

Ticket Policy

“WARNING AND NOTICE OF RESTRICTED LICENSE. NO REFUNDS. NO EXCHANGES. This ticket is a revocable license. The holder, on behalf of the holder and any minor accompanying the holder (individually and collectively, “Holder”), agrees to all of the terms hereof. Holder shall not transmit, distribute or sell (or aid in same) any description, account, picture, video, audio or other form of reproduction of the event or any surrounding activities (in whole or in part) for which this ticket is issued (the “Event”). This ticket may not be used for any form of commercial or trade purposes without written consent of the City of Abbotsford (the “City”). Breach of any term of this license, failure to comply with arena rules, or the refunding to Holder of the printed purchase price of this ticket shall terminate any rights that Holder may have hereunder; shall render illegal and unauthorized Holder’s use of the ticket; and shall authorize management to withdraw the ticket, refuse admission to the arena, and eject Holder from the arena. Resale or attempted resale of this ticket at a price higher than printed hereon, or while on arena property at any price, is grounds for seizure and cancellation without refund or compensation.  The date and/or starting time of the Event is subject to change, and no such change shall entitle Holder to a refund of the purchase price or any other compensation. Holder grants permission to Global Spectrum, L.P. (“Global”), the City, and each of their licensees, employees and agents to utilize Holder’s likeness incidental to any recorded video, photography, audio or visual recording or any other transmission related to the Event, and/or in any promotional activities of such parties within or outside of the arena. Holder is prohibited from bringing or carrying bottles, cans or outside food or beverages into the arena. Management reserves the right to refuse admission to or eject any person whose conduct management deems disorderly or obnoxious.  HOLDER OF THIS TICKET VOLUNTARILY ASSUMES ALL RISK AND DANGER of personal injury (including death), property damage, and all hazards arising from, or related in any way to, the Event, whether occurring prior to, during, or after the Event, however caused and whether or not caused by negligence of Global, the City or any of their respective officers, employees or agents, and Holder agrees that Global, the City and each of their respective officers, employees and agents are hereby released from all claims of Holder and his or her heirs, executors and administrators arising from, or related in any way to, the Event.  Holder consents to a search of Holder and Holder’s belongings upon entry into the arena, and Holder will be denied entry without refund or compensation if Holder refuses such search.”

 

Ticket resellers (Scalpers)

Ticket resellers are not recognized ticket agents of the Abbotsford Centre.  Guests purchasing tickets from a private reseller, intentionally or not, risk being refused entry to the Abbotsford Centre.  The Abbotsford Centre strongly recommends all guests purchase their tickets from the Envision Financial Box Office, or online at www.ticketmaster.ca to avoid the possibility of counterfeit, stolen, void or invalid tickets.

Ticket scalping is not allowed on the Abbotsford Centre property. Anyone trying to sell tickets on the property will be asked to leave the premises.

 

Washrooms

Washrooms are conveniently located throughout the Abbotsford Centre. All washrooms are compliant with accessibility laws. Please ask any Abbotsford Centre staff member for the nearest location.

 

Water Bottles

Personal or refillable water bottles are not permitted in the Abbotsford Centre due to security and health issues.  Bottled water is available at most concessions with the option to refill after purchase using the water fountain or washroom sinks.

 

Water Fountains

There is a water fountain located at section 103

 

Wheelchairs

Abbotsford Centre provides complimentary wheelchair escorts to guests who require additional assistance to and from their seats. Guests can request a wheelchair escort to their seat at the Envision Financial Guest Services Office. Please note that the escort will not remain with a guest during the event, nor will the wheelchair be left with a guest during the event. At the conclusion of the event, an escort will return to the guest’s seat and escort him/her to the most convenient exit gate. Additionally, escorts are available only on Abbotsford Centre property and are not permitted to transport beyond the arena property.
The number of accessible seats may vary by event according to the seating configuration. Please note, the floor is not wheelchair accessible unless otherwise noted.

 

Will Call

Tickets may be picked up at the Envision Financial Box Office by the credit card holder only with the purchasing credit card and valid photo ID.

Subject to a 2 business day waiting period from the time of purchase unless the event is occurring within that time or unless otherwise specified in the event information.

Please note that Box Office Will Call tickets cannot be picked up at Retail Outlets.