Box Office
Box Office Hours: Monday thru Friday; 10am-5pm on a non-event day.
Location: 33800 King Road, Abbotsford, BC.
Accepted Payment Methods Cash, Mastercard, Visa, American Express and Debit cards are acceptable forms of payment. A valid I.D. must be presented with all credit card sales. Unfortunately, personal and business cheques will NOT be accepted. Remember, once tickets are purchased, all sales are final. There are NO refunds or exchanges.
Box Office Internet Sales: Tickets for events that are on sale may be purchased online at our website www.abbotsfordcentre.ca, with our print at home capability you may print your tickets using your home computer and printer. Or you can have your tickets mailed to you, or you can choose the Will Call option.
Box Office Charge By Phone: Tickets for all events that are on sale may be purchased 24 hours a day, 7 days a week, by calling New Era Tickets call center toll free number 1.866.977-AESC(2372).
Exchange Rate: We accept USD all points of sale including box office, concessions and merchandise stands at par.
Weekend On-Sales: The Box Office will be open for any weekend public on sales announced for the entertainment & sports centre, all customers will be helped in the order in which they arrive, until the line has subsided or the show sells out of tickets.
Ticket On-Sale Information: The marketing department announces events through media releases and our website. Information can also be found by signing up for the Cyber Club. Event announcements and notifications can be given through our Cyber Club. Visit www.abbotsfordcentre.ca to join.
Family Section: Our family section, section 107 is a non-alcohol section, meaning that alcohol cannot be brought back into that section. These will be the same for every event we hold here at the Abbotsford Entertainment & Sports Centre. For more questions pertaining to this please call 604-743-5025.
Day of Show: The box office will open at the regular time of 10am on day of shows. Closing times will vary, PLEASE ARRIVE EARLY.
FAQ
Will Call: Will Call tickets can be picked up at the designated Will Call window. Will Call tickets are available starting 90 minutes prior to event time. Customer must have picture ID, Confirmation Number, and Credit Card used for the ticket purchase. Maximum ticket purchases: Subject to change based on artist/event stipulations, and in a rare circumstance at the sole discretion of the Box Office Manager, General Manager, or Asst. General Manager.
Tickets for Children: Children two years or older must have a ticket for admittance unless otherwise stated. Children under two must sit on a parent’s lap.
Accessible Seating: Accessible seating is available for events at Abbotsford Entertainment & Sports Centre and can only be purchased at the Box Office to best help out with requests. Due to the layout of the building, wheelchair accessible seating is not available on the floor.
Lost/Stolen tickets: If tickets are lost or stolen you should immediately report them to the Box Office at Abbotsford Entertainment & Sports Centre. For stolen tickets, a copy of the police report must be presented to pick up replacement tickets. Lost tickets are similar to lost cash. If the Box Office replaces lost tickets, the tickets will only be available at Will Call on the day of the event by the original purchaser with ID.
Tickets Not Received in the Mail: If you ordered tickets by phone or through the internet and did not receive them in the mail (14 days after your order was purchased), you should immediately call New Era Tickets 1.866.977-AESC(2372).
Have your confirmation number ready and inform them you did not receive your tickets. Once you have phoned New Era Tickets, your tickets will be available for pick up at the Will Call window on the day of show.
Cancelled or Rescheduled Events: If for any reason an event is cancelled, regardless if it is re-scheduled, all customers are eligible for a refund at their point of purchase. If an event is cancelled or rescheduled - information is immediately sent to the local media for distribution and also placed on the Abbotsford Entertainment & Sports Centre website www.abbotsfordcentre.ca. Should the event not be rescheduled, all customers who purchased tickets through New Era Tickets will be automatically refunded. Any Box Office purchases must return to the Box Office to obtain a refund with the credit card used and the tickets. Only customers who originally paid in cash will be issued cash refund.Please note that in the event of a cancellation the paid ticket price will be refunded, however fees associated with the ticket purchase may be retained.
Exchange Rate: We accept USD all points of sale including box office, concessions and merchandise stands at par.
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