The exciting and fast-paced entertainment and sports industry requires passionate dedicated people who have a can-do attitude to provide outstanding guest service.
At Abbotsford Entertainment & Sports Centre, we believe our people are our best asset, and we offer many rewarding career opportunities with hands-on training. The Abbotsford Entertainment & Sports Centre will provide employees valuable experience that will serve them for a lifetime.
How To Apply For Employment At Abbotsford Entertainment & Sports Centre
CLICK HERE to fill out an application
Human Resources Department
100-33800 King Rd
Abbotsford, BC
V2S 8H8
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OPEN POSITIONS - Premium Seating, Concierge
Abbotsford Entertainment & Sports Centre
(Casual, part-time/event based position)
Title: Premium Seating, Concierge
Department: Premium Seating
Reports To: Director, Premium Seating
DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned as required)
· Responsible for front line service to suiteholders, their guests, and VIP’s, including greeting, filling requests, and problem solving during events.
· Monitor and control guest access to the exclusive premium levels.
· Ensure all guests are greeted upon arrival and first impression standards are met.
· Promote personal guest relations and ensures Premium Seating clients receive a consistently high standard of service and quality.
· Service and fulfil individual requests from guests with expedience and care.
· Respond to all incoming inquiries, suggestions and concerns from guests.
· Advise, and immediately follow up with maintenance or housekeeping, any reported problems or concerns.
· Supply management with an activity report at the completion of each shift.
· Participate in various special events and promotional activities for the Premium Seating clients, as required.
· Accept, upon rotation, additional event responsibilities, liasing with partners (e.g. Ovations, New Era, etc.), attending supervisors’ pre- and post-event briefings, and preparing a written report at the conclusion of the event when necessary.
EXPERIENCE AND QUALIFICATIONS:
· Must be 19 years of age or older, and must be available to start shifts as early as 5:00 p.m.
· Minimum one year concierge, hospitality, or service related experience with a strong emphasis on an exceptional level of customer service and satisfaction.
· Must have strong communication and interpersonal skills.
· Must be people-oriented, a team builder and team player.
· Must have the ability to relate professionally to all levels of staff, guests, clients and VIP’s.
· Energetic, positive, and self-motivated person an asset.
· Must be diplomatic, mature, and professional.
· Must be able to work evenings, weekends and holidays as required for events.
· Supervisory skills and experience an asset.
KEY ATTRIBUTES:
· Cheerful, embraces fun and celebration in the workplace
· High degree of personal integrity and honesty
· Works cooperatively, strives to meet team goals
· Passion for excellence and continual improvement
· Works with enthusiasm, dedication, respect and pride
· Strong customer/fan focus
· Receptive to new ideas and approaches, adapts well to change
If you would like to apply to this position please send your resume to Linda Fenton at lfenton@abbotsfordcentre.ca
Resumes Accepted Until: January 20, 2012