A-Z Guide to Abbotsford Entertainment & Sports Centre
Accessiblity: Accessible seating is available for all events at the Abbotsford Entertainment & Sports Centre. The Abbotsford Entertainment & Sports Centre is equipped with elevators as well as special seating areas to accommodate your needs. Parking is available directly in front of the main entrance of the Events Centre. Accessible Seating can be purchased by contacting the Box Office at 604-743-5027, or in person at the AESC box office. It is recommended that accessible seating be purchased in advance so that our staff can best accommodate your needs.
Address: 33800 King Rd, Abbotsford, BC V2S 8H8. CLICK HERE TO SEE MAP
Alcohol: Alcohol and beer will be served at most Abbotsford Entertainment & Sports Centre events to those 19 years and older, and everyone may be required to show proof of age. No alcohol will be allowed to be brought in or out of the venue.
ATM: ATMs are available at Abbotsford Entertainment & Sports Centre and are located near sections 117, 112 and 103.
Baby changing stations: Baby changing stations are available on all levels of the venue Main Concourse: section 103 womens restroom, family restroom across section 103, restroom at 115 Suite Level: accessible restroom at SW corner and womens restroom.
Backstage passes: Abbotsford Entertainment & Sports Centre has no access to backstage passes as they are only supplied by the touring acts.
Bag check: All bags (camera bags, purses, backpacks, etc) are subject to search upon entering Abbotsford Entertainment & Sports Centre. Please have your bag ready for search before entering entrance doors to accelerate the process.
Banners/Signs: Subject to artist and management approval- banners and signs will be welcome at Abbotsford Entertainment & Sports Centre as long as it does not disrupt the view or experience of any other fan and the content is tasteful. Banners and signs are subject to search and may be confiscated if messages are inappropriate. Banner poles and sign sticks are not permitted.
Booking: To book an event at Abbotsford Entertainment & Sports Centre please contact Jason Blumenfeld, jblumenfeld@abbotsfordcentre.ca or 604-743-5036. For information about our venue please see our promoter guide.
Box Office Charge By Phone: Tickets for all events that are on sale may be purchased 8:00AM - 10:00PM (PST), 7 days a week, by calling our toll free number 1-866-977-AESC(2372).
Cameras: As a general rule, cameras of any kind are not permitted inside Abbotsford Entertainment & Sports Centre. See Policy...
Capacity(Seating): For hockey the seating capacity is 7,000. For concerts and events the capacity varies from 1,000-8,500.
Concessions: Concession stands are located throughout Abbotsford Entertainment & Sports Centre and are operated by Ovations Food Services.
Elevators: For your convenience, there are two elevators located in main foyer which provides access to all levels of the facility.
Emergencies: In the event an emergency occurs during an event at Abbotsford Entertainment & Sports Centre, please let any of our staff members know. We will then connect with the required emergency service team.
Entrances: The main entrance for the general public for Abbotsford Entertainment & Sports Centre is located on the East side of the building. For Suite, Loge and Club Seat owners the entrance is on the located on the notheast side of the building.
Exchange Rate: We accept USD all points of sale including box office, concessions and merchandise stands at par.
Family Section: Our family section, section 103 rows 7-21 is a non-alcohol section, meaning that alcohol cannot be brought back into that section. These will be the same for every event we hold here at the Abbotsford Entertainment & Sports Centre. For more questions pertaining to this please call 604-743-5000. During Abbotsford Heat "Toonie/Loonie" Nights the entire section of 103 will be our Family Section.
Feedback: We value your feedback! To let us know we did something great or there is something we can do better by emailing us at feedback@abbotsfordcentre.ca or by calling 604-743-5000.
First Aid: There will be a first aid location in the venue. Should you require First Aid please let any of our staff members know.
Lost and Found: If you lost an item at an Abbotsford Entertainment & Sports Centre event, please call our Guest Services Department at 604-743-5000 Monday-Friday 8:30 am-5:00 pm to claim your item.
Lost and Stolen Tickets: If tickets are lost or stolen you should immediately report them to the Box Office at Abbotsford Entertainment & Sports Centre. For stolen tickets, a copy of the police report must be presented to pick up replacement tickets. Lost tickets are similar to lost cash. If the Box Office replaces lost tickets, the tickets will only be available at Will Call on the day of the event by the original purchaser with ID.
Parking: Parking is located in several different areas for the Abbotsford Entertainment & Sports Centre (see Parking & Transportation icon on home page)
Prohibited Items (Subject To Change Without Notice): Prohibited items include but are not limited to: outside food or drink, carry bags or backpacks, bottles or cans, containers, illegal substances, incendiary devices, weapons of any type, strollers, banner sticks or flag poles, artificial noise making devices, laser pointers, helium balloons, audio or video recorders, pets other than service animals, cameras, or items the contents of which cannot be inspected or displayed.
Re-entry: There is a no re-entry policy for the Abbotsford Entertainment & Sports Centre all exits are final.
Refunds: There are no refunds available for any Abbotsford Entertainment & Sports Centre event, unless otherwise specified by Abbotsford Entertainment & Sports Centre management.
Restrooms: There are four men's and four women's restrooms on the concourse level along with one family restroom. On the suite level there are two men's and two women's along with one family restroom.
Security: If you need security during an Abbotsford Entertainment & Sports Centre event, please contact any staff member.
Service Animals: Service Animals are allowed inside Abbotsford Entertainment & Sports Centre. However, we ask that all guest who plan on bringing a service animal to an event, please contact 604-743-5000 so the Abbotsford Entertainment & Sports Centre staff can provide the best service possible.
Smoking Policy: Abbotsford Entertainment & Sports Centre is a non-smoking facility. There are no smoke-outs.
Solicitation: There is no solicitation allowed at any Abbotsford Entertainment & Sports Centre event.
Souvenirs: Event souvenirs can be purchased at the venue.
Strollers: Strollers are allowed in Abbotsford Entertainment & Sports Centre however; you will be required to check it in at Guest Services.
Suites Rentals: If you are interested in renting a suite please contact Linda Fenton 604-743-5020.
Ticket Policy: “WARNING AND NOTICE OF RESTRICTED LICENSE. NO REFUNDS. NO EXCHANGES. This ticket is a revocable license. The holder, on behalf of the holder and any minor accompanying the holder (individually and collectively, “Holder”), agrees to all of the terms hereof. Holder shall not transmit, distribute or sell (or aid in same) any description, account, picture, video, audio or other form of reproduction of the event or any surrounding activities (in whole or in part) for which this ticket is issued (the “Event”). This ticket may not be used for any form of commercial or trade purposes without written consent of the City of Abbotsford (the “City”), or, in the case of an Event featuring the Abbotsford Heat Hockey Club, written consent of Abbotsford Heat Hockey Ltd. (the “Heat”). Breach of any term of this license, failure to comply with arena rules, or the refunding to Holder of the printed purchase price of this ticket shall terminate any rights that Holder may have hereunder; shall render illegal and unauthorized Holder’s use of the ticket; and shall authorize management to withdraw the ticket, refuse admission to the arena, and eject Holder from the arena. Resale or attempted resale of this ticket at a price higher than printed hereon, or while on arena property at any price, is grounds for seizure and cancellation without refund or compensation. The date and/or starting time of the Event is subject to change, and no such change shall entitle Holder to a refund of the purchase price or any other compensation. Holder grants permission to Global Spectrum, L.P. (“Global”), the City and tenants of the arena, including the Heat, and each of their licensees, employees and agents to utilize Holder’s likeness incidental to any recorded video, photography, audio or visual recording or any other transmission related to the Event, and/or in any promotional activities of such parties within or outside of the arena. Holder is prohibited from bringing or carrying bottles, cans or outside food or beverages into the arena. Management reserves the right to refuse admission to or eject any person whose conduct management deems disorderly or obnoxious. HOLDER OF THIS TICKET VOLUNTARILY ASSUMES ALL RISK AND DANGER of personal injury (including death), property damage, and all hazards arising from, or related in any way to, the Event, whether occurring prior to, during, or after the Event, howsoever caused and whether or not caused by negligence of Global, the City and/or the Heat or any of their respective officers, employees or agents, and Holder agrees that Global, the City and the Heat and each of their respective officers, employees and agents are hereby released from all claims of Holder and his or her heirs, executors and administrators arising from, or related in any way to, the Event. Holder consents to a search of Holder and Holder's belongings upon entry into the arena, and Holder will be denied entry without refund or compensation if Holder refuses such search.”
Ticket Scalping: Ticket scalping is not allowed on the Abbotsford Entertainment & Sports Centre property or any of the property surrounding the venue.
Will Call: Tickets may be picked up at the venue Box Office Will Call window by the credit card holder only with the purchasing credit card and valid photo ID. Subject to a 2 business day waiting period from the time of purchase unless the event is occurring within that time or unless otherwise specified in the event information. Please note that Box Office Will Call tickets cannot be picked up at Retail Outlets. Subject to change based on artist/event stipulations, and in a rare circumstance at the sole discretion of the General Manager and/or Box Office Manager.
Don't see an answer to a ticketing question you have? Email us at box.office@abbotsfordcentre.ca