Policies

Camera Policy

Many guests are extremely excited about seeing their favorite artist perform and want to ensure that thisLarry The Cable Guy-horz
special moment is preserved by taking pictures.

To ensure you fully enjoy your experience at the Abbotsford Entertainment & Sports Centre and are never disappointed or inconvenienced; we would like
to provide you with the Abbotsford Entertainment & Sports Centre standard camera policy and some general information about taking pictures at our events.

It is extremely important to know that each show will have its own unique restrictions on photography and video; but generally the following standard restrictions apply to all Abbotsford Entertainment & Sports Centre events.

• No Video Recording from any source
• No Audio Recording from any source
• No Professional Cameras

Definition of Professional Cameras

The Abbotsford Entertainment & Sports Centre defines a professional camera as “a camera, digital or otherwise, with a detachable/interchangeable lens of any size/type.

Additionally, the Abbotsford Entertainment & Sports Centre staff reserves the right to restrict use of other types of cameras should they feel the quality and/or type of camera fail to protect the artist and/or venue’s interests.

Show-Specific Camera Policy

Every event or show that comes to the Abbotsford Entertainment & Sports Centre may also have their own unique camera policy.

There are a wide range of restrictions a show may place on the venue and many variations such as no cameras permitted; no flash photography; disposable cameras only, etc… 

These policies are determined by each show in order to protect the performers and/or prevent unauthorized pictures from being distributed.

In most cases, the Abbotsford Entertainment & Sports Centre will not be advised of the show specific camera policy until the day of the show.

The Abbotsford Entertainment & Sports Centre will make every effort to ensure the show specific camera policy information is made available to the general public as soon as possible.

If you are not sure if your camera qualifies as a professional camera or would like to confirm if any additional restriction above the standard policy are in effect it is highly advised that you contact the Abbotsford Entertainment & Sports Centre by calling 604-743-5000.

Please note that in all instances the show camera policy supersedes the Abbotsford Entertainment & Sports Centre standing camera policy.

Under no circumstances may photography interfere with aisles or other guests’ enjoyment of the event.

PBR - VertSmoking Policy

In compliance with City Bylaw 1694-2007, the Abbotsford Entertainment & Sports Centre is a smoke free venue.

There is no smoking in the building or within 7 meters of the entrances & exits, as per City Bylaw 1674-2007.

There is no re-entry system available and electronic cigarettes are also not allowed to be used within the Abbotsford Entertain & Sports Centre.

ATM

ATMs are available at Abbotsford Entertainment & Sports Centre and are located near sections 117, 112 and 103.

Bag Search

All bags (camera bags, purses, backpacks, etc) are subject to search upon entering the Abbotsford Entertainment & Sports Centre.

Please have your bag ready for search before entering entrance doors to accelerate the process.

Lost and Found

Lost items furing events should be delivered to the Guest Services Desk next to section 104. 

Guests may also check the Guest Services Desk for lost items.

If you lost an item at an Abbotsford Entertainment & Sports Centre event, please call our Guest Services Department at 604-743-5010 Monday-Friday 8:30 am-5:00 pm to claim your item.

After 30 days, items may be donated to non-profit charity organizations or disposed of at the discretion of the Guest Services Manager.

Prohibited Items

For the comfort and safety of everyone at the Abbotsford Entertainment & Sports Centre, a list of prohibited items has been established.DUNHAM2-rs-wm

Prohibited items include but are not limited to:

  • outside food or drink,
  • carry bags or backpacks,
  •  bottles or cans, glass and coolers
  • containers,
  • illegal substances, alcohol. drugs and other paraphernalia
  • incendiary devices,
  • weapons of any type, chains, spikes
  • strollers,
  • banner sticks or flag poles,
  • artificial noise making devices, air horns
  •  laser pointers,
  • helium balloons,
  • audio or video recorders,
  • pets other than service animals,
  •  cameras,
  • items the contents of which cannot be inspected or displayed.
  • Helmets, tents, chairs

Subject to change without notice

Alcohol Policy

Alcohol and beer will be served at most Abbotsford Entertainment & Sports Centre events to those 19 years and older, and everyone may be required to show proof of age.

No alcohol will be allowed to be brought in or out of the venue.

Any person appearing to be intoxicated before entering AESC may be denied entry. Any guest found intoxicated within the venue or causing disturbance, as determined by management, will be asked to leave the venue without a refund.

No alcoholic beverage may leave the venue.

Limit of two alcoholic beverages per purchase.

Family Section

Our family section, section 103 rows 7-21 is a non-alcohol section, meaning that alcohol cannot be brought back into that section.

These will be the same for every event we hold here at the Abbotsford Entertainment & Sports Centre.

During Abbotsford Heat “Toonie/Loonie” Nights the entire section of 103 will be our Family Section.

For more questions pertaining to this please call 604-743-5000.

EVIL EMPEROR ZURG - R-WMDesignated Driver Program

To encourage responsible drinking, the Abbotsford Entertainment & Sports Centre participates in a designated driver program at all events.

Guests over the age of 19 who produce a valid Driver’s License and sign a form promising not to consume alcoholic beverages will receive a voucher for 1 free soft drink.

Banners & Signs

Subject to artist and management approval.

Banners and signs will be welcome at Abbotsford Entertainment & Sports Centre as long as it does not disrupt the view or experience of any other fan and the content is tasteful.

Banners and signs are subject to search and may be confiscated if messages are inappropriate.

Banner poles and sign sticks are not permitted.

Re-Entry

There is no re-entry policy for the Abbotsford Entertainment & Sports Centre. All exits are final.

Refunds

There are no refunds available for any Abbotsford Entertainment & Sports Centre event, unless otherwise specified by Abbotsford Entertainment & Sports Centre management.

Ticket Policy

“WARNING AND NOTICE OF RESTRICTED LICENSE. NO REFUNDS. NO EXCHANGES. This ticket is a revocable license. The holder, on behalf of the holder and any minor accompanying the holder (individually and collectively, “Holder”), agrees to all of the terms hereof. Holder shall not transmit, distribute or sell (or aid in same) any description, account, picture, video, audio or other form of reproduction of the event or any surrounding activities (in whole or in part) for which this ticket is issued (the “Event”). This ticket may not be used for any form of commercial or trade purposes without written consent of the City of Abbotsford (the “City”), or, in the case of an Event featuring the Abbotsford Heat Hockey Club, written consent of Abbotsford Heat Hockey Ltd. (the “Heat”). Breach of any term of this license, failure to comply with arena rules, or the refunding to Holder of the printed purchase price of this ticket shall terminate any rights that Holder may have hereunder; shall render illegal and unauthorized Holder’s use of the ticket; and shall authorize management to withdraw the ticket, refuse admission to the arena, and eject Holder from the arena. Resale or attempted resale of this ticket at a price higher than printed hereon, or while on arena property at any price, is grounds for seizure and cancellation without refund or compensation.  The date and/or starting time of the Event is subject to change, and no such change shall entitle Holder to a refund of the purchase price or any other compensation. Holder grants permission to Global Spectrum, L.P. (“Global”), the City and tenants of the arena, including the Heat, and each of their licensees, employees and agents to utilize Holder’s likeness incidental to any recorded video, photography, audio or visual recording or any other transmission related to the Event, and/or in any promotional activities of such parties within or outside of the arena. Holder is prohibited from bringing or carrying bottles, cans or outside food or beverages into the arena. Management reserves the right to refuse admission to or eject any person whose conduct management deems disorderly or obnoxious.  HOLDER OF THIS TICKET VOLUNTARILY ASSUMES ALL RISK AND DANGER of personal injury (including death), property damage, and all hazards arising from, or related in any way to, the Event, whether occurring prior to, during, or after the Event, howsoever caused and whether or not caused by negligence of Global, the City and/or the Heat or any of their respective officers, employees or agents, and Holder agrees that Global, the City and the Heat and each of their respective officers, employees and agents are hereby released from all claims of Holder and his or her heirs, executors and administrators arising from, or related in any way to, the Event.  Holder consents to a search of Holder and Holder’s belongings upon entry into the arena, and Holder will be denied entry without refund or compensation if Holder refuses such search.”

Lost or Stolen TicketsHeat Line Up

If tickets are lost or stolen you should immediately report them to the Box Office at Abbotsford Entertainment & Sports Centre.

For stolen tickets, a copy of the police report must be presented to pick up replacement tickets. Lost tickets are similar to lost cash.

If the Box Office replaces lost tickets, the tickets will only be available at Will Call on the day of the event by the original purchaser with ID and will be subject to a $5 reprinting charge.